The channels

Connection runs through Embedded Signup: sign in with the business Facebook account, pick a number, and the number is registered. You can also bring your own Meta app if you already hold a WABA elsewhere.

• The 24-hour window is shown in the conversation, switching to template mode when it closes.
• Meta templates: manage, send and track approval status.
• Continuous health: quality rating, messaging tier, name status and token validity.
• Conversations are counted by the Meta pricing category and shown in the usage report.

Connection runs through Facebook Login for Business. The conversation is stored against the Instagram identity, and never merges with that person WhatsApp conversation.

• A coloured channel badge on the avatar, so an agent knows where the reply goes.
• Media is stored on our side and does not vanish when the Meta link expires.

The same connection as Instagram, the same list, the same routing and automation rules.

• Routing by page, for businesses running several pages.
• The sender is matched to a contact card by page-scoped id.

Inbound mail arrives through SendGrid with a secret unique to each instance. You can use a WeHub domain or your own.

• Attachments are stored on our side and shown in the thread.
• A reply from the inbox goes out from the business address, not the agent address.

An inbound call appears in the list like any other conversation, with a recording, a transcript and a summary. Voicenter works with per-agent extensions, Twilio with a sub-account per business.

• A SIP softphone on mobile and in the browser, with no extra handset on the desk.
• A multi-business agent can register the softphone to more than one business.
• A voice agent on a dedicated extension, on Business and above.